New Demon Slayer items available now!!!



FAQ

Posted by Crystal Johnson on

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at sales@gothic-dawn.com

What is the return policy?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at sales@gothic-dawn.com with photos of wrong/damaged items and we’ll sort that out for you.

When will I receive my order?

Usually, it takes 2–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

  • ● USA: 3–4 business days
  • ● Europe: 6–8 business days
  • ● Australia: 2–14 business days
  • ● Japan: 4–8 business days
  • ● International: 10–20 business days

Why is my order taking longer than expected?

On occasion, the order fulfillment may take longer than initially expected. This may be caused by one of the following:

  • The garment is out of stock and needs to be ordered from the supplier (if the delay is just a few days, the print providers do not necessarily inform us).
  • The product did not pass the post-production quality check and needs to be reprinted to ensure a high-quality standard.
  • The order contains 12 or more items.

Where do you ship?

Our print providers are able to ship to most countries; however, shipping is not offered to Guadeloupe and North Korea.